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teresa.heisler
Performance Measurement


Does anyone know of a perfomance mesurement and reward system for Business Analysts?

I'd like to establish a formal system that includes KPIs, targets and a measurement tool.

Thanks in advance!
 
on: Wed 23 of Apr, 2008 [02:22 UTC] reads: 4229

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author message
Re: Performance Measurement
on: Fri 09 of May, 2008 [23:35 UTC] score: 0.00 Vote: 1 2 3 4 5
While i'm not sure a small post will be sufficient, I'm hoping this will help! Other organisations have ran with this is by looking at something along the lines the areas below. Mixing self assessment with peer and management assessment - also tends to be a common theme.

Some areas to consider:

- the number and types of duties performed as part of their day to day role (and how well they think or their Project managers / teams leads think they are performing them!).
- client evaluation of the work and performance(be it external / internal clients)
- ability of tracking to schedule (actual results vs expected results, time management skills)
- management and identification of delays, issues, risks
- documentation standards (eg do they comply with agreed style approaches, is content clear etc)
- communication / people skills (meetings, presentations, workshops, conflict negotiation etc)
- leadership (mentoring junior members etc, taking accountability, setting direction etc )
- if applicable, have they identified opportunities for further improvement (themselves, business opportunities), utilised appropriate tool sets and methodologies. etc
- ... and so on

Given a BA can vary between organisations and a BA may use different parts of their skillset in each environment, the key part is identifying that services and value your team members have been requested to provide.

Reward systems are interesting topic (there always seems to be something in business press about skills shortages and retention schemes). In my opinion they seems to keep revolving around the following:

- remuneration ($$$)
- benefits
- environment
- training and development


Renumeration: Years of experience / number of projects (have a look at the BA salary index on this website to see whats happening in the market place). While not the be it and end all... if you know you'll be rewarded an extra $10k by leaving the current company (with interest rates / cost of living rising etc) - this arguement becomes somewhat louder. If someone is exceptional, they also need to feel it in their pay packets.

Benefits: While, not everyone is looking at the $$$ - especially if you have to work 80 hours a week for it! Some benefits that also appeal are: less working hours, extra time off, and providing fringe benefits . That said, knowing what each individual actually wants is key (working parents might value free child care, but those without young children wouldn't).

Environment: This might wound really simple, but a change to an environment might just be that little extra thing to reward a teams exceptional performance. Things such as free team lunches, staff drinks, giving people the chance to move around in an organisation/experience new challenges, installing better equipment (ie a photocopier that doesn't make you kick and scream before your about to walk into a meeting), recognising that people have and desire a life outside of work. These are a few things that can make or break it (eg we've all heard people saying things like 'for all the work we've done around here, the very least they could do is provide some better coffee mugs / toilets / stationary / seats / etc'). These make a difference.

Training and Development: Its common for BAs to move around to gain exposure to different products, methodologies and tools. Providing sutiable training and development opportunities (and making it possible for staff to reduce their workload temporarily so they can attend sessions) not only builds up the staff morale, but it demonstrates externally that the company is willing to provide investment in its people and to help them grow. So if someone / or a team is doing well, help build that person / team. For BA training, check out the training provider links on the abaa website (if anyone knows of any other please post them).



You might also find the following links useful:
http://en.wikipedia.org/wiki/Performance_management
http://en.wikipedia.org/wiki/Key_performance_indicators

There are also a few free KPI librarys out there (such as http://kpilibrary.com and several more if you google "KPI") that might help to build a collection that is applicable to your environment (or at least help generate new ones).

If you do develop KPIs specific to the BA area, please share them in this forum (so we can all add to them).


author message
Gilby
Re: Performance Measurement
on: Mon 05 of Jul, 2010 [03:16 UTC] score: 0.00 Vote: 1 2 3 4 5
I found this interesting blog that gives a lot of insight on these issues:

http://www.pm-partners.com.au/blogs.html

There's a recent article, called "Calculating Utilisation" which looks at the cost effectiveness of company consultants, if that's any help...


author message
KAYEMcpherson
answer
on: Wed 14 of Jul, 2010 [18:40 UTC] score: 0.00 Vote: 1 2 3 4 5
Every one admits that our life is expensive, but people require money for various stuff and not every one earns big sums money. Therefore to get fast mortgage loans or just term loan would be a correct way out.



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